One of the key advantages of using the One Broker Group for your insurance needs is the inhouse claims team available to clients. Our friendly, dedicated staff are on hand to assist at every stage of making a claim and are here to help.
Today we speak to Gary, a Senior Claims Technician at the One Broker Group’s office in Cambridge, NWBIB. With over a decade of experience in the insurance industry, and having handled claims for a myriad of leading companies before joining NWBIB, Gary sure knows his stuff.
Gary, what do you enjoy about working in our Claims Team?
The great thing about my job is the variety it brings. All the different claim types we receive daily mean that no two days are the same and there is always a new type of claim or circumstance that you haven’t dealt with before just around the corner to keep you on your toes.
How many claims come through the team each week?
It really varies but on average we receive 20 new claims a week. With the policies we deal with this could mean claims occurring ranging from liability to motor, musician to cyber risks.
What’s the most memorable claim you have handled?
When I first started, I handled a claim from a customer telling me they had honey leaking through their ceiling which was coming from a bee’s nest within the loft space. To this day I wished I had suggested to them to get some jars and collect the honey!
What’s the key tip you would give clients to reduce their need to claim?
I look after a lot of the WeLoveLettings claims so I would recommend clients to keep their properties well maintained and if they discover an issue, like a roof tile that is dislodged, gutters with moss in them or the sealant around the shower tray looking worn, don’t put these jobs off, and have the necessary repairs carried out sooner rather than later.
NWBIB is a trading style of NWBIB Ltd | The Boardwalk, Cambridge Research Park, Cambridge CB25 9PD | Registered in England and Wales No. 01149934 | Registered Address: Lakeside 300, Old Chapel Way, Broadland Business Park, Norwich NR7 0WG | Authorised and Regulated by the Financial Conduct Authority
Part of One Broker Group