In January of this year, the One Broker group welcomed Sean Clark into the fold as its new Broking Director. Having previously worked as a Branch Manager at a leading composite insurer, Sean soon found his feet and began making an immediate impact on One Broker’s group members, KTIB, NWBIB, PJW and GDIS.
We asked Sean to tell us about his experience working at one of the UK’s top 50 Insurance Brokers*, and his plans for One Broker’s future.
In the three months I have been working in the One Broker group, I have developed a very positive outlook of the business. I have found the staff I work with on a daily basis to be technically adept and customer focused, both vital attributes required in a regulatory market. The business itself has many strengths, key being its ability to be flexible and adapt to a multitude of market and environmental changes. The focus on new and emerging sectors, like Life Science and Bio Tech, is particularly exciting, as is the continued development of established schemes, such as KTIB Ambulance which has experienced success over a short period of time in a very niche market.
I think the fact that the group is growing larger, yet still remains truly independent, an increasingly rare phenomenon in the industry, makes it uniquely placed. One Broker is a forward looking business which is continuously aiming to increase its capabilities and service to customers by acquiring new companies. For example, we recently added John Albion’s specialist thatch scheme to our proposition. Partnering with Acturis to develop efficient solutions for the SME market has also provided a great opportunity to invest in our business and make sustainable plans for the future. Claims is often described as the shop window of our industry and the delegated authority we have from several leading insurers not only demonstrates our technical excellence but also allows us to deliver on promises to our customers. This certainly differentiates us from many of our broker peers.
What I’ve focused on as the group’s new Broking Director is creating a shared vision that all members of the One Broker team can get behind. Making this happen in reality is a challenge as it would be in all businesses. What is important is communicating a clear desire to ‘pull together’ across the business and changing how we work to achieve this. I have been encouraged by everyone’s desire to be part of, and importantly, contribute to the success of the group. I am a great believer of ‘doing’ and ‘delivering’ and truly feel this highlights us as ‘the best in class’ to both clients and insurer partners.
So far, I have found the most rewarding part of my job to be getting to know all our staff. My primary motivation is to build a successful team and I can see that this is achievable as I have no doubts about the ability and desire of my colleagues. On a more personal note, one of the most rewarding things I will acquire from is to learn how to run a successful, independent business. I believe the growth of each of the businesses can be delivered by motivating our staff and by offering winning propositions for our clients.
*Insurance Age Top 100 Commercial Independent Insurance Brokers
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