The Cambridgeshire based agency received the Gold Award in both the Landlord and Tenant Category for Excellent Customer Service at the prestigious ESTAS 2015.
The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Hilton Park Lane London attended by 800 of the UK's top estate and letting agents in the UK property industry.
The awards, celebrating their 12th year are known throughout the industry as The ESTAS. The ESTAS determine the best estate and letting agents in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent, over 25,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said "The ESTAS are about making people happy, putting a smile on their face and making a genuine difference to peoples' lives. An agent's role is about guiding people through one of the most stressful times in their lives and that's not an easy job. The ESTAS help agencies to focus on customer service levels and that's why firms keep coming back year after year".
Maxine Lester (pictured with Phil Spencer) said "We have been totally blown away by this result. It means so much to us as we know it's our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise."
Pictured - Matthew Lester, Jo Fawcett. Phil Spencer, Lisa Gadsby and Maxine Lester